Privacy Policy | Better Than Sox

Better Than Sox Privacy Policy

Better Than Sox Pty Ltd and www.betterthansox.com.au ("the Site") appreciates that privacy is very important to people. The Site has adopted this Privacy Policy as we recognise the right of our customers, suppliers, manufacturers, members, sponsors and other stakeholders to keep their personal information private. This Privacy Policy covers the Site's treatment of personally identifiable information that we collect or hold.

1. The information we collect

The Site will collect general information about you, such as your name, address, and contact details, and other relevant details when you enquire, order or purchase from the website or participate in other Site related activities. We may also collect this and other types of personal information during the course of dealing with you, for example when you wish to obtain goods or services from the Site and when you participate in promotions or return feedback forms.

Where practical, the purposes for which we collect personal information will be made clear at the time of collection. A reference to this Privacy Policy will be included in the relevant website forms.

Customers and suppliers can generally visit the Site's website without revealing who they are or other personal information. The Site will not collect any personal information about visitors to the website except when they knowingly provide it.

What type of information do we collect?

We receive, collect and store any information you enter on our website or provide to us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for only the specific reasons stated.

Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

1. To provide and operate the Services;

2. To provide our Users with ongoing customer assistance and technical support;

3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

5. To comply with any applicable laws and regulations.

How do we store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with our site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How do we use cookies and other tracking tools?

Third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy.

How can our site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us.

We reserve the right to modify this privacy policy at any time. Please review it frequently so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. Changes and clarifications will take effect immediately upon their posting on the website.

Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us.

2. How we use your information

The Site will use the personal information collected for the purpose disclosed at the time of collection, or otherwise as set out in this Privacy Policy. We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law.

Generally, we will only use and disclose your personal information as follows:

to establish and maintain your access to the Site, including providing you with order or delivery information, newsletters, promotions, follow up notices and other information necessary to inform you of the Site’s activities;
where appropriate, to establish and maintain a relationship between you and the Site and to facilitate effective communication channels;
to provide the products, services or information you have requested from the Site;
to answer your inquiries;
to register you for events, promotions or competitions;
in accordance with the terms and conditions of the Site;
to assist us to make the Site's facilities, services and products more valuable to our customers, suppliers and stakeholders;
for direct marketing of products or services and to keep you informed of new developments we believe may be of interest to you. By providing your personal information you consent to the Site’s confidential disclosure to related parties for this purpose. You may decline any marketing communications by advising the Site of your wishes by the means outlined in the terms and conditions.

3. Access to your information

You can access the personal information that the Site holds about you by contacting the Site's authorised staff. We will provide you with access unless we are legally authorised to refuse your request. If you wish to change personal information that is out of date or inaccurate at any time, please contact us. After notice from you, we will take reasonable steps to correct any of your information that is inaccurate, incomplete or out of date.

If you wish to have your personal information deleted, please let us know and we will delete that information wherever practicable. We may refuse your request to access, amend or delete your personal information in certain circumstances. If we do refuse your request, we will provide you with a reason for our decision and, in the case of amendment, we will note with your personal information that you have disputed its accuracy.

4. Security

The Site will take reasonable steps to keep secure any personal information that we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files. The Internet is not generally a secure method of transmitting information. Accordingly, the Site cannot accept responsibility for the security of information you send to or receive from us over the Internet or for any unauthorised access or use of that information. The Site does, however, recognise that information will be passed via the Internet and takes all reasonable steps to minimise the risk associated with such communications.

5. Changes to this Privacy Policy

The Site may amend this Privacy Policy from time to time by posting the amended version on our website. We suggest that you visit our website regularly to keep up to date with any changes.

6. Contacting us and "Opting Out" notification

If you would like any further information or have any queries, problems or complaints relating to the Site's Privacy Policy or our information handling practices in general, please contact our staff by e-mail, telephone, facsimile or post at the addresses appearing below:

email: hello@betterthansox.com.au

Phone: 0439 833 772

Mail: 557 Kingsway Miranda NSW 2232

Please notify the Site if you do not wish to receive marketing information or do not wish to have your contact details provided to third parties for the communication of product and services information. If you do not notify the Site otherwise, you are deemed to have confirmed your agreement, and that of those persons you represent, to the collection and use of your personal information in accordance with this Policy.

Legal Information

The material on this website is protected by copyright under the laws of Australia and, through international treaties, other countries.

You may view this website and its contents using your web browser and save an electronic copy, or print out a copy, of parts of this website solely for your own information, research or study: but only if you do not modify the copy from how it appears on www.betterthansox.com.au website unless expressly authorised by Better Than Sox Pty Ltd, and if you include the copyright notice "©betterthansox.com.au" on the copy.

You must not reproduce, frame, transmit (including broadcast), adapt link to or otherwise use any of the material on the site, including audio and video excerpts, except as expressly permitted by Better Than Sox Pty Ltd.

Disclaimer

In compiling the information contained on, and accessed through, this website ("Information") Better Than Sox Pty Ltd has used its best endeavours to ensure that the Information is correct and current at the time but takes no responsibility for any error, omission or defect therein.

To the extent permitted by law, Better Than Sox Pty Ltd exclude all liability for any loss or damage (including indirect, special or consequential loss or damage) arising from the use of, or reliance on, the Information whether or not caused by any negligent act or omission.

When you send us any feedback or suggestions in relation to the Better Than Sox Pty Ltd website, you agree that we can use any ideas, concepts, or techniques contained in the feedback or suggestions. When you participate in any chat sites, forums or other activities involving the publication of materials that you provide in the public forum, you agree that we can reproduce, use and distribute those materials in accordance with our privacy policy.